Refund & Cancellation Policy

Due to the digital nature of our services, refund eligibility is strictly defined as follows:

• 100% Refund: Granted if a cancellation request is submitted within 24 hours of purchase.
• Service Failure: A 100% refund is issued if we fail to deliver the digital service as described in the service agreement.

To initiate a refund, please contact us at labelservices@creativmusicgroup.com with your order details and a brief description of the issue.

Once approved, refunds are processed via Razorpay to the original payment method. Please allow 5-7 business days for the credit to appear in your account, depending on your financial institution’s policies.

Services that have been successfully executed (e.g., music delivered to stores, marketing campaigns initiated, or PR placements secured) are ineligible for a refund.

Orders may be cancelled for a full refund within 24 hours of placement. Beyond this window, orders are classified as “In-Process” and cannot be retracted.